- Returns Policy
Brand New? You may return most new, unopened items within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
I used it, but I want to return it anyways!: If you have opened your bottle and used your items that is fine. You may use them for 30- days. By 30 days, if you would like to return your item, then there will be a 15% restocking fee applied.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You are responsible for getting the product back to us in a secure way. Choose a traceable and/or insured option for your return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).